Return & Exchange Policy

We want you to love your Fullshine Wig purchase. If something is not right, we are here to help. You have 15 days from delivery to start a return for eligible unused items.

Items must be unused, unaltered, and in original packaging with tags attached where applicable. Hair that has been colored, cut, worn, washed, or styled with heat beyond a careful try-on may not qualify.

• Final-sale or clearance items marked as such on the product page
• Opened adhesive, tape, or bonding supplies
• Custom color or custom-cut pieces
• Items returned after the 15-day window without prior approval

Submit the Contact form with your order number, item name, and reason. Wait for return instructions before shipping anything back. Unauthorized returns may be refused.

Unless we shipped the wrong item or the item arrived damaged, return shipping is the customer’s responsibility. Keep your return tracking number until the refund is complete.

After we receive and inspect the return, approved refunds go back to the original PayPal method. Merchandise refunds exclude original outbound shipping when a free-shipping threshold applied only because of other items kept in the order.

We do not run automatic exchanges. Return the eligible item for a refund, then place a new order for the size, color, or style you prefer.

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund for verified issues.

Human hair can shed lightly during the first brushes. Excessive shedding, odor, or construction defects reported promptly with photos will be reviewed under this policy.

Returns questions: Support@fullshinewig.com · Contact Us